By using our services, you agree to our terms and conditions, which are designed to guarantee a smooth and transparent experience. We prioritize your privacy and are dedicated to protecting your data, sharing it only when legally required or with authorized personnel. Our policies also cover design confidentiality, order cancellations, and production timelines to guarantee clarity in every step of your custom apparel journey. Please read through our terms carefully to understand your rights, responsibilities, and our commitment to providing high-quality service.
We pride ourselves on delivering exceptional service and showcasing our work as part of our portfolio. If you prefer that your designs remain confidential, we can remove them upon request.
Your privacy is a priority, and your records are kept strictly confidential. We only share this information with necessary agents or legal authorities. You have the right to access your records, provided we are given reasonable notice. Trust is key, and we respect that at every step.
We primarily work with reliable couriers for worldwide deliveries. While we strive for timely shipments, please note that delivery times may vary based on the method and location. We don’t guarantee delivery, as this responsibility lies with the shipping provider, but we will always assist with tracking.
You can cancel an order within 2 days after payment, but please note that custom products are non-cancelable once production begins. If an order is not confirmed within a month, it will automatically be canceled, and setup fees may apply for refunds.
It’s essential to guarantee that all shipping details are accurate. If a delivery is missed due to an incorrect address or accessibility issues, we cannot take responsibility. Once shipped, we are not liable for delays or lost shipments; the delivery company assumes that responsibility.
Due to the custom nature of our products, we do not accept returns or refunds once an order has been placed or shipped. If changes are needed before bulk production or shipment, we can make adjustments, though shipping costs for changes after dispatch will apply.
While we offer full customization, smaller orders may require fabric sourced from available stock. For unique blends, we guarantee the fabric is custom-made for larger orders, accompanied by lab test reports to guarantee accuracy.
The production turnaround time starts once the order summary is approved within 24 hours of payment. Please review the summary carefully as no changes can be made after approval.
Delays can happen, particularly when waiting for customer approvals or fabric availability. While we aim to complete orders promptly, we will keep you informed about any production delays throughout the process.
Once production is complete, we can store your goods for up to 15 days. After that, a daily storage fee will apply. If no response is received within 30 days, the order will be canceled without a refund. Additionally, we reserve the right to ship products without approval after two months.